Total Quality Consulting proactively seeks
high-achievers in order to expeditiously attain
a winning result between client and candidate.

Financial Services

When a critical position is vacant at your financial institution, you need a specialist who has connections and can find exactly who you need right now. Ads and postings asking for resume submittals can take a long time and a lot of resources. With Total Quality Consulting, we get right to locating qualified, quality candidates at record speed.

Our focus is on financial services executives and upper management, primarily within the credit union industry but also serving banks and other financial services providers. We work directly with Boards of Directors to fill President/CEO positions and with management for other types of positions.

Positions of Expertise

  • President/CEO
  • CFO, CIO, CLO, and COO
  • Executive Vice President
  • Controller
  • Vice President and Director in the following areas:
    • Consumer and Mortgage Lending
    • Collections and Risk Management
    • Accounting and Finance
    • Operations
    • Information Technology
    • Human Resources
    • Marketing
    • Business/Commercial Services

'I am writing to thank you for your help in placing much needed talent at our Credit Union. In 2009 I needed a CFO, Vice President of Lending and a Collections Supervisor. You went to work when called upon and presented quality candidates for all three positions. Thanks to you we were able to fill all positions within six months.

Your knowledge of the industry and those that run it makes for a great matching of your clients needs with the best talent available. You do a great job of researching candidates and the operational culture of each credit union to ensure that there is a good fit even before the first interview is scheduled. The effort that you give demonstrates your passion for what you do as you present solutions that are truly "win-win" for both client credit unions and the individuals looking to relocate.

While I don't look forward to needing you soon, I know that you will be my first contact when the time comes to find another quality business leader. Again, thank you for all that you have done to contribute to our success by bringing top level talent to our operation.'

— Darin Guggenheimer


Burbank City Federal Credit Union

‘I made the wise decision to call on the expertise of Doug Duong of Total Quality Consulting after a long and unsuccessful search for a critical Vice President-level management vacancy. After months of little to no leads and fewer interviews, I turned to Doug in hopes that he would have some measure of success. My hopes were immediately realized!! Mr. Duong’s approach was thorough, focused and strategic…I am quite pleased to say that a year later, the candidate presented and hired continues to add value and long term to our company’s success. He was the perfect match for the position and I am thankful for the good fortune of partnering with such a strong human capital professional.’

— Brian L. Cicco

EVP Human Resources

Fairwinds Credit Union